About the client
Based in the United States, the client develops enterprise software for healthcare providers. Its EMR platform helps hospitals and clinics manage patient records, coordinate care, and meet strict regulatory requirements. Over the years, the system became a core tool for day-to-day operations across multiple facilities, reducing administrative effort and supporting more consistent clinical workflows.
Country:
USA
Industry:
Healthcare software
Service:
AI integration for EMR/EHR systems
Duration
2023 – ongoing
Model:
B2B
Team size:
1 Business Analyst, 2 AI/ML Engineers, 2 Backend Developers, 1 DevOps Engineer, 1 Front-end Developer
Fast and reliable data handling is critical in healthcare systems as clinical records grow in volume and complexity. Manual reporting and review still take time and often lead to uneven results, even in advanced EMR systems. For vendors serving hospitals and clinics, that means higher costs and slower adoption.
Beyond being a global trend, AI offered real practical value for the company. It could take over repetitive yet critical tasks, such as generating reports, reviewing data for inconsistencies, and assisting clinicians with quick, data-based decisions. The goal was to reduce manual effort and improve the system’s accuracy and usability in real clinical settings.
Client’s challenge
The company needed engineering support to introduce AI into its product. Building a reliable model and integrating it into a regulated EMR environment required specific skills in data science, backend architecture, and compliance. Recruiting such specialists locally proved difficult and time-consuming. To meet release deadlines and control costs, the company decided to bring in an external engineering partner.
- No in-house expertise in applied AI
- Patient data stored in both forms and free-text notes
- Heavy manual effort in preparing and reviewing reports
- New AI features needed to work inside existing clinician workflows
- Need to maintain HIPAA / HITECH complianc
Solutions
Our work was divided into several stages. We developed the necessary logic and functionality to initiate the migration, assisted in transferring all data, and integrated the required features. Once the critical functionality went live, we took upon frontend enhancements and store support.
Shopify migration
We migrated all the functionality and databases to Shopify and synced the stores with each other for seamless operation. We built the business logic and synchronized data exchange between their CRM and Shopify stores to keep product catalogs updated. This ensured that visitors could see current product availability, and the client could efficiently manage stocks and prices.
Admin panel development
We created a unified admin panel, which allows an administrator to manage product configurations conveniently and quickly across all four stores through a single interface.
Peak season launch
We launched the сnew store during a heavy season so the client would reach Christmas sales. The transition to the new platform was smooth, even with the increased number of sessions and orders. The website performed stably and quickly while our team monitored all performance metrics and was ready to resolve any issues promptly (which didn't occur).
3rd party integrations
We implemented the required third-party service integrations, including Shiphero, Channel Advisor, Gglobal, Netsuite, Island Pacific, and more.
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Anastasia Vasilevich
Business development manager
Custom features
After migrating all critical functionality and launching the store, we focused on functionality improvements. We developed custom Shopify features, including:
Catalog management
Dropshipping
Recurring subscriptions
Logging system
Inventory sync
Price management
Data export
Notifications
Addons management
Bulk price update
Analytics
Reviews
Purchase orders
Merchandising
Automated page redirects
Rewards program
Orders management
Collections automations
Staff management
Customer management
Catalog management
Dropshipping
Recurring subscriptions
Logging system
Inventory sync
Price management
Data export
Notifications
Addons management
Bulk price update
Analytics
Reviews
Purchase orders
Merchandising
Automated page redirects
Rewards program
Orders management
Collections automations
Staff management
Customer management
Catalog management
Dropshipping
Recurring subscriptions
Logging system
Inventory sync
Price management
Data export
Notifications
Addons management
Bulk price update
Analytics
Reviews
Purchase orders
Merchandising
Automated page redirects
Rewards program
Orders management
Collections automations
Staff management
Customer management
What makes us different
We’re a diverse team that always pushes the boundaries and knows it’s only as good as its last build. Our team is forever focused on the dual excellence of greater insight into our client’s objectives, and greater understanding of the tech required for optimal execution. NEKLO is proud to be not just another build-launch-repeat development agency but a real tech partner.
What makes us different
We’re a diverse team that always pushes the boundaries and knows it’s only as good as its last build. Our team is forever focused on the dual excellence of greater insight into our client’s objectives, and greater understanding of the tech required for optimal execution. NEKLO is proud to be not just another build-launch-repeat development agency but a real tech partner.
Technologies
Front-end
CSS3
HTML 5
JavaScript
Liquid
React
Webpack
Back-end
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AWS
Docker
Laravel
MySQL
PHP
PostgreSQL
Shopify
Ajax API
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Checkout Extensions
Checkout scripts
Flow
GraphQL API
OAuth
REST API
Shopify Functions
Storefront API
Subscriptions
Webhooks
Deliverables
Business logic development
Shopify migration
Custom Shopify functionality
Enhanced frontend
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Multi-store synchronization
Unified admin panel
3rd party integrations
Website support
Result
We assisted the client in transitioning to a more efficient technology stack, successfully migrating their stores to Shopify within a stringent deadline. Shopify migration and NEKLO expertise reduced technical expenses, decreasing the support team from 20 developers to just 3.
The client reported a twofold increase in revenue from online channels after the pandemic forced the closure of their brick-and-mortar stores. Even after the return of offline shopping, the website remains a crucial revenue driver, consistently processing thousands of orders.
2
x
Increase in revenue from online sales
6
x
reduction in support team (from 20 to 3
devs)
devs)
2
x
Increase in revenue from online sales
6
x
reduction in support team (from 20 to 3
devs)
devs)
2
x
Increase in revenue from online sales
2
x
Increase in revenue from online sales
2
x
Increase in revenue from online sales
2
x
Increase in revenue from online sales
2
x
Increase in revenue from online sales
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