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Order Management Software
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Order Management Software

Custom Software Development
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The customer is a retailer with a large chain of brick-and-mortar stores around the US and an ecommerce website with worldwide shipment options.

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Order Management Software:
client
challenge
solutions
Custom features
technologies
Process
Deliverables
result
Before/After
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Client’s challenge

The customer requested NEKLO to develop a software solution that would unblock the existing problems in processing, tracking, and fulfillment of clients’ orders.

Precisely, the tasks included:
  • Enabling consistency between the customer’s multiple sales channels, including the ecommerce website, mobile app and in-store transactions;
  • Automating order validation, payment processing and order confirmation while supporting multiple currencies and various payment methods;
  • Providing integrations with third-party shipping carriers and logistics operators;
  • Integrating robust reporting and analytics tools.

Technologies

Front-end
Back-end
DevOps / Infrastructure

Front-end

React
Node.js
PWA

Back-end

Magento (Adobe Commerce)
Redis
Elasticsearch

DevOps / Infrastructure

Docker
Kubernetes
AWS

Result

We delivered a custom and scalable software solution that offers a range of features to streamline and enhance the customer’s order processing and fulfillment process.
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The functionality we added includes:
  • Multi-channel support: the customer can handle orders from multiple sales channels, including a centralized view of all orders, regardless of where they originate;
  • Enhanced communication with customers through a chatbot;
  • Compliance: we ensured compliance with relevant industry regulations and standards, such as GDPR for clients’ personal data privacy and PCI DSS for payment security.