Magento Support and Maintenance

NEKLO offers a full spectrum of Magento support and maintenance services to companies looking to level-up the security and performance of their Magento stores.

Whether it is Magento ongoing support to keep your web store functioning properly or an urgent issue that needs an expert view – our Magento support company can help.

Magento Support Services

By working with NEKLO as your dedicated Magento support agency, you get a chance to timely resolve issues and prevent critical situations

Issue prevention

We will gladly become your full-time support team of certified Magento experts and take responsibility for Magento system administration, extension installation, web server configuration, Magento monitoring, and breakdown prevention.

Security audit and maintenance

NEKLO team will provide a full Magento Security Audit to check if your website has performance issues, errors, or missing security patches. As soon as we are done, we submit a report to you with in-detail problem analysis and recommendations for improvement.

Performance monitoring

We will keep an eye on your website’s performance and study the issues that are critical for customers’ experience. We offer Magento administration services to overview the visual design of web pages, navigation patterns, checkout & payment processes to find the weak points and tackle them with the right solution.

Magento speed optimization

Our Magento speed optimization services are designed to help your business and website retain the audience. We will perform an all-around Magento website optimization on the front-end and back-end sides to speed up all the operations and ensure the time-saving, on-the-go customer experience.

Magento consulting services

As the official Magento Partner, NEKLO provides advisory and Magento consulting services. If you are at the very start of your ecommerce business, we will explain in detail all the Magento opportunities applicable to your case and make a maintenance strategy.

How We Work to Help You Win

We’ll stick to your priorities, leaving you free of software development hassle, yet in charge of it.

Step 1. Project Discovery and Planning

  • Requirements gathering, project evaluation, estimation;
  • Ideation, R&D, business case and architecture presentation;
  • Product roadmap and monetization strategy development.

Step 2. MVP and Look & Feel Design

  • In-app user flow and interaction prototyping;
  • Creating human‑centered UI designs;
  • Building PoC or MVP to check your idea’s feasibility.

Step 3. Software Development

  • High‑load back‑end and low-latency front‑end building;
  • Providing required API gateway features and data encryption;
  • Project analysis, code review, sanity-checks.

Step 4. Quality Assurance

  • Functional and usability tests both automated and manual;
  • Crash tracking and software quality standard compliance check;
  • Ensuring the required platform and popular browser support.

Step 5. Launch and Support

  • Defining software go‑to‑market and release strategy;
  • Delivering patches, post‑launch support upon your request;
  • Making analytics‑driven feature updates, optimization.

Project Budgeting

For our customers, we offer both bundled rate plans and individual rate plans for each separate software service. The bundled rates are set for each NEKLO developer and include the costs for ¼ time of a QA engineer, a DevOps specialist, and a Project Manager. A bundled rate is preferable if you are opting for a combination of our services or our all-inclusive services.

Extension Development for Magento

Want to expand your Magento store functionality? Then you must definitely opt for our Magento extensions and modules. Can’t find the one that you need? No worries. We can create a custom Magento extension that would fit your requirements.

See Our Extensions Magento Marketplace


We will show you how we make Magento 2 data migration easy and natural.

Trustworthy partner

Our specialists use popular project management software, like Jira, so that you can have access to the entire progress of your website application development project.

Professional crew

We are a solid team of over 40 talented experts equipped with practical knowledge and over a decade of experience spanning a wide range of ecommerce projects.

Flexible workflows

We are able to handle tasks of a large complexity and size, deliver quality web application services in short time frames, and handle additional requirements.

Focus on long-lasting bonds

We are willing to sustain partnerships with our customers, continuously deliver impressive software, and provide technical support during the post-production period.

Neklo blog

Having worked on a number of projects involving our Magento maintenance services, we’ve gained a lot of experience and insights which we often share in our weekly blog posts.

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Let’s Team Up

Let's get your project started. Submit a form or contact us by email with details regarding your request.

1st step