May 2, 2024

Start Benefiting From M-Commerce in 2021 With On-Demand Service App

Nadya Bakhur

Researcher, Technical Writer


On-Demand Service App for Ecommerce: A Complete Guide

Nadya Bakhur

Researcher, Technical Writer


On-Demand Service App for Ecommerce: A Complete Guide

The global economy has suffered unprecedented losses during the Coronavirus outbreak. One of the few industries that still has managed to benefit from the situation with COVID-19 is mobile and web app development, on-demand apps particularly.

The upcoming 2021 new year is forecasted to bring quick and real-world benefits to businesses:

  • Having or just launching their activities online;
  • Thinking over developing their m-commerce via an on-demand service app.

To help you step into the new year fully-armed, NEKLO Team has outlined what are on-demand apps and why they are in high demand now.

If you are searching for mobile app development companies to design a dynamic and advanced mobile solution for communication, business, or productivity, consider NEKLO. Our developers are ready to help.

Now, let’s get started!


The Coronavirus outbreak in 2020 has severely affected every aspect of day-to-day life. Human-to-human contacts undergo serious influence, as people tend to stay at home and limit outings.

COVID-19 has affected consumers’ behaviour as well. While sectors like hospitality, airlines, and transport are facing massive losses, others are gaining profit.

As an example, let’s take a look at the stat data from eMarketer showing how the number of food delivery app users has changed in the US alone.

In a world where social distancing has become the new normal, customers are searching to get regular services limiting human-to-human contacts.

Here come on-demand apps to help to achieve this goal.

On-demand apps change the way companies conduct business and serve customers. Below we explore why on-demand apps are on the rise and how they can benefit your business. Stay tuned!

What Are On-Demand Service Apps?

On-demand service apps are mobile or web solutions that serve to connect a customer to various services, including:

  • Food delivery
  • Healthcare services
  • Beauty services
  • Grocery services
  • Rentals
  • Laundry, etc.

In other words, on-demand apps help to bring any service to the user’s doorstep in real-time.

The key to the success of on-demand apps during the pandemic is in the opportunities, such as:

  • Contactless delivery

The pandemic has affected the process of order delivery incredibly. Customers today tend to avoid direct contact with couriers. Contactless delivery allows consumers to pick orders left in a particular agreed spot outside the house.

In the period of total lockdown, most brick-and-mortar stores were closed, and some essential goods were out of stock. On-demand apps provide users with the habitual and convenient flow of goods that helps to prevent panic buying.

  • Multiple choice within one platform

On-demand apps provide users with a variety of products and services to choose from, helping customers to make a favourable purchase decision.

  • Variety of payment options

On-demand apps allow for integration with multiple payment options which is a huge convenience for users first of all. Popular payment gateways like PayPal, AmazonPay or Skrill are fast and secure. This feature enables the element of personalization as customers prefer to use one or two favourite payment options each time during shopping.

How On-Demand Apps Leverage Your Business?

The pandemic has already affected our everyday lives. Education, work, and of course shopping has changed drastically. In the new world, moving your business online seems the right way to follow. This strategy helps to stay closer to all (as all are using the Internet today) and prevent personal contacts at the same time.

Why do we think businesses should consider on-demand apps for building their online presence?

Below we highlight the advantages this type of application brings based on real-life examples.

Grocery & food delivery

Food is one of the essentials. That is the reason why grocery and food delivery services have always been and will always be in demand. According to Statista review, the number of users in the food delivery segment has grown by more than 165 million since 2019.

An on-demand app will help to deliver grocery, ready-made food, and other essentials to people around the region. Most existing grocery delivery apps are implementing contactless delivery. However, to make this feature the right way, make sure your delivery executives follow the WHO guidelines.

One of the most successful food delivery apps is DoorDash, a leading restaurant delivery app in the USA. During the COVID-19 outbreak, it has become the fastest-growing food delivery service on-demand app.

What made the company’s product a success? Well, it has introduced:

  • Free gloves and hand sanitizers to delivery drivers;
  • Contactless delivery instead of default drop-off option.

And that’s it. By the way, if you are running a grocery web store, take a look at our tips for selling food and beverages online. It is another helpful guide for growing sales and customer satisfaction.


To minimize personal contacts in a pharmacy, customers now prefer to order medicine to their doorstep.

As the pandemic was accelerating, entrepreneurs in the healthcare industry started to opt for on-demand apps for medicine delivery. These apps have become popular among hundreds of thousands of users worldwide very fast as the initiative was targeting the biggest issue which is lockdown plus need for medical stuff.

Moreover, an on-demand app is a great way to make the pharmacy shopping experience relevant, efficient, and panic-free for users.

Feature options that are most commonly used include:

  • Opportunity to upload doctor’s prescriptions;
  • Request for medicine that is currently unavailable;
  • Various payment options;
  • Express/contactless delivery.

Here’s an example to give you a better idea.

In the period of Coronavirus outbreak, AlgoApp, a Canadian on-demand app for medicine delivery, has introduced an opportunity to get an online doctor appointment in addition to medications delivery. This made the company’s product a success.

Additionally, AlgoApp’s services include:

  • Delivery within 24 hours;
  • Military-grade encryption of customer data;
  • Order tracking;
  • Order log and history;
  • Health records;
  • Medications refill tracking.

On-demand conference call apps for comfortable remote work

Socially distanced, people still need communication. On-demand conference call apps have come up as one of the most handy solutions and become X times more often used by people for work in particular.

On-demand conference call apps serve to connect:

  • Colleagues who work remotely;
  • Students who wish to still follow the educational process;
  • Family members and friends.

One of the apps that have become extraordinarily popular during the COVID-19 outbreak is Zoom. The key features of this solution include:

  • HD video and audio for meetings;
  • Intuitive handy chats;
  • Cloud phone systems for enterprises;
  • Video webinars.


The pandemic is not a one day matter. As individuals are taking measures to protect themselves, businesses should act as well not to become victims of the severe economic crisis.

We’re assured that by leveraging the power of custom web and mobile development, brands have higher chances to stay in the competition.

If you don’t know where to start, NEKLO welcomes you. From the primary consultation to building up your on-demand app to delivering expert support, our teams will find the solution for your business needs.

Contact us through the form on our website or directly and let’s find the way to deliver your products and services to your customers easily and quickly.